Ceros Experiences work in current versions of the following browsers on Windows, Mac, Android and iOS:
- Internet Explorer 11*
Your published content will work on desktops, laptops, tablets, and smartphones running most modern browsers. These browsers all update automatically, so the vast majority of users will have a current version.
*We only support the latest version of Internet Explorer 11. Older browsers like IE9, or 10, will not be able to view your experiences. For these unsupported browsers, you have the option to provide a custom redirect URL which can be set up on an experience by experience basis in the settings panel.
Note: if you are having trouble viewing an experience in Internet Explorer 11, ensure you do not have “compatibility view” switched on.
What will people visiting from unsupported browsers see?
When a user tries to access your experience from an unsupported browser like IE9 or 10, they will be prompted with the option to download a newer supported browser (see below) or will be automatically redirected to a URL of your choosing. This URL can be designated on an experience by experience basis in the settings panel.
Just like any web page, factors such as device memory, internet connection, and the amount of content in your Experience can affect performance. If you’re having trouble in a supported browser, try testing a lighter version of your Experience with fewer pages, graphics, and videos.
What about the Studio?
The Ceros studio will also work across all of the major browsers with the exception of Internet Explorer. Due to the lack of Canvas support in IE, we do not recommend this browser for designing in the Studio.
Was this helpful?